What's The Rush?

Two weeks into the engagement, a know it all, who I had inherited with the department, asked me, “so what are you going to do?” My response, "nothing, at the moment." She was aghast! Not in that, the clouds parted the sky, a rainbow appeared in all of its brilliant colors and the sound of angels singing a chorus of "Ahhhhhhs" kind of way, but with that appalled, I can't believe you're not going to do anything, attitude. She frowned. I smirked.

It’s not unusual for new managers to come into an organization and immediately begin making changes before they have a full understanding of what's going on. However, I had decided to watch and learn, prior to making any major changes. Oh, there were processes that needed to be put in place right away, such as instituting robust, and consistent, documentation practices so that training and other procedural tasks could be recorded and tracked. However, the system was already broken, and nothing was going to change overnight - which is a completely different topic, so observing for four weeks wasn’t going to worsen the situation.

Taking time for an assessment, during a change effort, is essential, and it happens infrequently at best. But being able to assess the situation is invaluable. It is just the opportunity needed to get to know the shop floor employees. Taking the time to engage employees in conversation about their daily grind propels me light years ahead. And the knowledge gained gives me a better idea of where the gaps are and what measures should be put in place to begin closing them. Remember, the goal is to turn the organization around, which means you want progression, even if it’s just a few steps at a time. Taking your time, and not rushing into the matter will assist you in making strides in the right direction.

If you’re in the midst of a turnaround, do yourself a favor and take the time to assess your threats and opportunities by getting to know your employees. You’ll be amazed at what you’ll learn.